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Viscount House Wellbeing Mobile Application Privacy Policy

Effective Date: 01/06/2025
Last Updated: 01/06/2025

Welcome to Kiin. We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how Kiin, the trading name of Body Collective Ltd, collects, uses, stores, and discloses information from users of the Viscount House Wellbeing mobile app. The app is managed by Body Collective Ltd on behalf of Viscount House, a property owned and operated by Una, the living sectors platform of the Ringley Group of companies. This service is provided exclusively for residents of Viscount House.

 

1. Who We Are

The Viscount House Wellbeing mobile app is developed and managed by:

Kiin (Trading name of Body Collective Ltd)
Company Registration Number: 08792694
Registered Office: 35 Lennox Gardens, London, SW1X 0DE

Kiin manages the app and its associated services on behalf of Viscount House, part of the Ringley Group of companies. All personal data collected through this app is handled in accordance with applicable UK data protection laws.

 

2. What Information We Collect

We collect the following types of data:

  • Personal Information Provided by You:
     

    • Name
       

    • Email address
       

    • Apartment/unit number
       

    • Telephone number (if provided)
       

    • Booking history and preferences
       

  • Automatically Collected Information:
     

    • IP address
       

    • Device and operating system details
       

    • App interaction and usage statistics
       

    • Location data (where permission is granted)
       

  • Payment Details (if applicable):
     

    • When you book paid events or make purchases, we collect and process your payment data through secure, PCI-DSS compliant channels integrated with Wix.
       

 

3. How We Collect Information

Data is collected in the following ways:

  • When you register or create an account
     

  • When you book or attend an event or service
     

  • When you respond to surveys, contact support, or otherwise interact with us
     

  • Through automated tools built into the app infrastructure (e.g., usage tracking)
     

 

4. Why We Collect Your Information

We collect and process personal information to:

  • Operate and deliver wellbeing services and event bookings
     

  • Manage eligibility and access exclusively for Viscount House residents
     

  • Provide exclusive discounts and content related to wellbeing
     

  • Communicate service updates, notifications, and marketing (with your consent)
     

  • Conduct anonymised analytics to improve our services
     

  • Fulfil our contractual obligations on behalf of Viscount House / Ringley Ltd
     

  • Comply with applicable legal obligations
     

 

5. How We Store, Share, and Protect Information

Your data is stored securely on the Wix.com platform, which powers our mobile app. Wix maintains secure data centres and infrastructure with firewall protection and encrypted data access.

We may share your information in the following circumstances:

  • With third-party service providers under strict confidentiality agreements
     

  • With Ringley Ltd or their appointed representatives for management and compliance purposes
     

  • When legally required by law enforcement or government authorities
     

  • In the event of a business restructuring, merger, or sale
     

We do not sell your personal data.

 

6. Communications with You

We may contact you via:

  • Email, push notifications, SMS, or phone—for:
     

    • Booking confirmations and reminders
       

    • Account-related updates or support
       

    • Service notifications and surveys
       

    • Promotions or wellbeing-related offers (only with consent)
       

You may opt out of promotional messages at any time by following the unsubscribe link or contacting us.

 

7. Cookies and Tracking

The mobile app and its connected systems use cookies and similar technologies for:

  • Authentication
     

  • Performance monitoring
     

  • Personalisation
     

  • Analytics (e.g., via Google Analytics)
     

Third-party apps or tools integrated via Wix may use additional cookies, governed by their respective privacy policies.

 

8. Withdrawing Consent and Managing Your Data

You can:

  • Access or update your personal information
     

  • Request deletion of your data
     

  • Withdraw consent for processing
     

Contact us at:
📧 hello@kiin.community
📬 Kiin, 35 Lennox Gardens, London, SW1X 0DE

 

9. Privacy Policy Updates

We may amend this Privacy Policy from time to time. Changes will be published in-app and/or communicated by email. Continued use of the app after such changes constitutes acceptance of the updated terms.

 

10. Contact Information

For any privacy-related questions or data access requests, please contact:

Kiin (Body Collective Ltd)
Email: hello@kiin.comunity

Registered Office: 35 Lennox Gardens, London, SW1X 0DE


Managing the app on behalf of Viscount House, part of the Ringley Limited group.

 

Disclaimer: This Privacy Policy is provided for general informational purposes only and does not constitute legal advice. You should consult a qualified legal professional to ensure full compliance with all relevant data protection regulations, including the UK GDPR and Data Protection Act 2018.

​

11. Complaints

If you believe we have violated your data protection rights, you have the right to file a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk/
Phone: 0303 123 1113

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